Cisco, Salesforce partner on Internet of Things, collaboration, contact center integration
Cisco and Salesforce are partnering to align collaboration, Internet of Things, and contact center technologies.
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Specifically, the two companies will jointly develop and market products that combine Cisco's Spark and WebEx into Salesforce's Sales and Service Clouds. The integration will integrate chat, video, and voice features.
More importantly, Cisco's Jasper IoT platform will integrate with Salesforce's IoT cloud. The combination should give Salesforce's Einstein artificial intelligence platform more data and visibility. See: Salesforce's Einstein AI platform: What you need to know
The partnership with Salesforce complements Cisco's IoT and collaboration deals with IBM.
Salesforce's IoT Cloud tracks customer actions while Cisco's Jasper platform targets more back-end enterprise assets.
On the customer service front, Salesforce's Service Cloud will integrate with Cisco's Unified Contact Center Enterprise systems.
The collaboration integration between Salesforce and Cisco will be available in the second half of 2017. Customers will need licenses from both Salesforce and Cisco Spark or WebEx. IoT integrations will also be available in the second half of 2017 with contact center and service combinations ready now.